Pride is delighted to be extending the Driver Quality Monitoring (DQM) system into Arriva Southern Counties (ASC). For many years we have undertaken DQM in other Arriva areas, as well as for First Bus, National Express, Centro Transport Authority, and others, but this is the first time we have gained a long term commitment from ASC.
We will assess driver performance, in service, to our uniform standard; supplying online reports within 24 hours of the assessment. The Pride DQM system of highlighting driver’s strengths and development needs, has proven to lowered accident rates and improved customer service, as well as meeting the operator’s duty of care responsibilities. The system is based on supplying accurate information, so managers and drivers can focus training where it is required.